Terms of Use

By clicking to accept these Terms, creating or using a session, accessing or using the Services, or placing an order, you agree to these Terms. If you do not agree, do not access or use the Services. The version identified when you accept is the version recorded for that interaction.

If you use the Services for an organization, you represent that you have authority to bind it, and “you” includes both you and that organization. An order form or other agreement signed by Vital Entry controls only to the extent it expressly conflicts with these Terms. Our Privacy Policy explains our information practices and does not reduce any nonwaivable privacy right.

You must be at least 18 years old and legally able to enter a contract. The Services are designed for U.S. business and professional use. You must provide accurate information, keep it reasonably current, and use only contact information, locations, and other inputs you are authorized to provide.

You are responsible for protecting your browser session, devices, email account, verification links, and access tokens and for activity under your access credentials. Notify support@vitalentry.com promptly if you suspect unauthorized access. We may treat instructions received through an authenticated session as authorized unless we have reason to know otherwise.

Subject to these Terms and payment of any applicable fees, Vital Entry grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to use the Services and delivered reports for your internal healthcare-business location evaluation. Reports and access rights are licensed, not sold.

You may share an unmodified delivered report with personnel, professional advisers, financing sources, landlords, sellers, and transaction counterparties who reasonably need it for the evaluated project, provided you keep all source, limitation, copyright, and other notices intact and remain responsible for their use. You may not publish, resell, sublicense, white-label, syndicate, or broadly distribute a report or use it to provide a competing data, analytics, benchmarking, or site-selection service.

Some results may be available without a verified account or through a unique link. Search-engine controls such as noindexA request that search engines not list a page. It does not prevent someone with the link from opening the page. are not access controls. Anyone who obtains a link may be able to view the linked result, so you are responsible for deciding whom to share it with. Do not assume that an unlisted or hard-to-guess link is confidential.

We may impose reasonable technical limits, rotate or revoke sessions, require reverification, or change access methods to protect the Services, comply with law, address nonpayment, or enforce these Terms.

You may not, directly or through another person:

• use the Services unlawfully, fraudulently, deceptively, or in violation of another person's rights, contract, privacy, confidentiality, or applicable sanctions or export controls;
• submit patient records, protected health informationIndividually identifiable health information regulated by HIPAA when held or transmitted by a covered entity or business associate., consumer health data, payment credentials, government identifiers, a home address, or another person's current or historical location;
• use the Services for clinical care, patient routing, eligibility, treatment, diagnosis, or a decision about an identifiable individual;
• scrape, crawl, harvest, bulk-download, frame, mirror, or use automated means to access the Services except through an interface or written permission we provide;
• reverse engineer, decompile, discover source code, reconstruct data, extract licensed source records, infer model parameters, evade technical limits, or test for vulnerabilities without prior written authorization, except where applicable law does not permit that restriction;
• use the Services, reports, or outputs to train, validate, benchmark, or improve a competing model, artificial-intelligence system, dataset, report, or service;
• introduce malware, interfere with availability, overload infrastructure, impersonate another person, or attempt unauthorized access; or
• remove notices, misrepresent output as independent professional advice, or imply Vital Entry endorses your decision, property, project, financing, or offering.

We may investigate suspected misuse and preserve or disclose relevant information when reasonably necessary to protect the Services, users, Vital Entry, or others or to comply with law. Nothing in these Terms prevents an honest review, a good-faith complaint, or a report to an authority.

You retain any ownership you have in information you submit. You grant Vital Entry and its service providers a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, display, and create analytical or technical outputs from that information as reasonably necessary to operate, deliver, support, and secure the Services; follow your directions; enforce these Terms; and comply with law. Our use of personal information is described in the Privacy Policy. We may retain and use aggregated or deidentifiedProcessed so the information cannot reasonably be linked to a particular person, subject to applicable legal standards. information that cannot reasonably identify you or another person to improve the Services.

You represent that you have all rights and permissions needed for your inputs and that they are accurate enough for your intended analysis. The Services are not a confidential data room, escrow, fiduciary service, or substitute for a separately signed nondisclosure agreement. Do not submit trade secrets or information subject to special confidentiality duties unless you are authorized and the available safeguards are appropriate.

If you send product ideas or suggestions directly to us as feedback, you grant us a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use them without restriction or compensation. “Feedback” does not include an honest review or other public statement about your experience.

The Services may combine public, government, licensed, third-party, and modeled informationCalculated from stated inputs and assumptions rather than directly observed as a fact about the location.. Sources can be delayed, incomplete, inconsistent, revised, unavailable, or subject to license restrictions. A citation identifies lineageThe recorded origin and processing history of a fact, including its source, retrieval time, and relevant version.; it is not an endorsement by the source. You receive no ownership or extraction right in underlying data, software, methods, or model artifacts.

We may correct data or outputs and change sources, methods, geographic definitions, peers, assumptions, model versions, or report formats. Results produced at different times or under different contracts may not be comparable. Where a report identifies a frozen version, that version governs the report even if later versions differ.

The Services provide analytical decision support, not legal, regulatory, clinical, medical, financial, accounting, tax, valuation, investment, real-estate, zoning, licensing, engineering, architectural, insurance, or other professional advice. Vital Entry is not your agent, broker, fiduciary, appraiser, healthcare provider, or guarantor.

Ranges, forecasts, rankings, scores, and scenarios are estimates, not promises. Modeled service volumes do not guarantee visits, demand, revenue, market share, feasibility, approvals, financing, profitability, or success. MPI 100The standard entrant's competition-adjusted forecast relative to the median of a declared outside peer set. A value of 100 equals that peer median. represents a declared peer median, not a probability of success. ConfidenceA separate judgment about how well the available sources, coverage, freshness, and model support the result—not a measure of market opportunity. describes evidence support and is independent of market opportunity.

You are solely responsible for your decisions and must independently verify material facts, inspect the site, test assumptions, conduct financial and regulatory diligence, and consult qualified professionals before signing, building, buying, financing, operating, or making another commitment.

The Services are for proposed healthcare-business locations, not patient care. Unless Vital Entry signs a separate business associate agreement, the Services are not offered as a HIPAA business-associate service. Do not submit protected health information, patient data, diagnosis information, payer records, or information about a person seeking care. We may reject, restrict, or delete prohibited submissions as permitted by law.

Unless a report expressly states otherwise, the Services do not estimate payer mix, reimbursement, revenue, costs, profitability, EBITDA, break-even, clinical appropriateness, or patient access. You remain responsible for facility, professional, ownership, referral, licensing, certificate-of-need, emergency-care, advertising, accessibility, and other requirements that may apply to a project.

Prices and authorization

Prices, product scope, credits, taxes, and the final total shown immediately before confirmation control the order. Unless stated otherwise, prices are in U.S. dollars. You authorize the hosted payment provider to charge the selected payment method for the displayed total and authorize Vital Entry to receive transaction status and administer delivery, refunds, disputes, and entitlements. Provider terms may also apply. We may reject or cancel an order before delivery for a pricing error, incompatibility, suspected fraud, legal restriction, or service failure and will reverse any collected amount for the canceled order.

One-time products

Vital Entry does not offer a subscription or recurring billing in the current catalog. A Full Site Decision Report is a one-time entitlementThe server-recorded right for an eligible session or account to open a purchased report or comparison. for one analyzed location. A Three-Site Comparison is a one-time project for up to three compatible locations under the same applicable profile, model, data, geometry, peer, and report contracts. Any eligible report credit is nontransferable, has no cash value, may be used only as displayed, and is reversed if the underlying purchase is refunded, disputed, or charged back.

Strict refund policy

Except where applicable law requires otherwise, purchases are final after delivery. Vital Entry issues refunds only for a duplicate charge or when Vital Entry fails to deliver the purchased product. Making a report or entitlement available to the purchasing session, account, or verified workspace constitutes delivery. Failure to open or use a delivered product, dissatisfaction with an estimate, a changed plan, or a decision not to proceed is not a delivery failure.

Request an eligible refund at support@vitalentry.com with the purchase reference and reason. A refund may revoke the related entitlement and any dependent credit or comparison access. A discretionary exception does not change this policy or require a future exception. We may suspend affected access while a payment dispute or chargeback is pending and reconcile it to the final outcome.

Anything labeled sample, synthetic, fixtureGoverned fictional test data used to demonstrate and verify the product. Fixture results are not claims about a real market., demonstration, preview, beta, or test is provided only for evaluation or development. Fictional locations, values, source snapshots, vintagesThe date or reference period represented by a source dataset, which may differ from the date the analysis was run., transactions, and modeled outcomes are not live market claims and are not production-eligible. A fixture checkout does not collect a real payment method or move money.

Preview and beta features may be incomplete, inaccurate, changed, suspended, or removed at any time and may be subject to additional terms. Do not use them for a real decision.

Vital Entry and its licensors own the Services and all related software, interfaces, designs, compilations, selection and arrangement, methods, models, documentation, and intellectual-property rights, excluding your inputs and third-party materials. All rights not expressly granted are reserved.

Vital Entry names, logos, product names, and slogans are trademarks or service marks. These Terms do not permit you to use them except to identify an unmodified report's source or with prior written permission. You may not register or use a confusingly similar name, mark, domain, or account.

The Services may rely on or link to hosting, mapping, routing, data, email, payment, tax, fraud, security, or other third-party services. Their separate terms and notices govern their direct relationship with you. Vital Entry does not control and, to the extent permitted by law, is not responsible for third-party content, availability, acts, omissions, security, pricing, or policy changes.

We may add, change, limit, correct, suspend, or discontinue a Service or feature and may impose or revise reasonable limits. We do not promise uninterrupted availability, a particular source, or perpetual storage. If we permanently fail to deliver a paid product, the refund rule in Section 10 applies.

We may suspend or terminate access without prior notice when reasonably necessary for security, legal compliance, nonpayment, fraud prevention, infrastructure protection, material breach, or risk to Vital Entry or others. You may stop using the Services at any time. Termination does not eliminate accrued payment obligations or provisions that by their nature should survive, including ownership, restrictions, disclaimers, liability limits, indemnity, disputes, and general terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, REPORTS, DATA, AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VITAL ENTRY AND ITS LICENSORS AND PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Services will be uninterrupted, secure, error-free, current, compatible, or suitable for your decision; that defects or source errors will be corrected; or that any result will be achieved. No oral or written information creates a warranty not expressly stated in these Terms. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VITAL ENTRY AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, OPPORTUNITY, SAVINGS, GOODWILL, OR DATA; COST OF SUBSTITUTE SERVICES; OR LOSSES ARISING FROM A SITE, LEASE, PURCHASE, FINANCING, DEVELOPMENT, OPERATION, OR OTHER DECISION, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE.

To the maximum extent permitted by law, their total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid Vital Entry for the Service giving rise to the claim during the 12 months before the event giving rise to liability or (b) $100. These limits apply across all legal theories and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be excluded or limited.

To the extent permitted by law, if you use the Services for or on behalf of a business or organization, you will defend, indemnify, and hold harmless Vital Entry and its members, managers, employees, contractors, licensors, and providers from third-party claims, demands, investigations, losses, liabilities, judgments, penalties, damages, and reasonable legal fees arising from your inputs; your project, decision, or use or sharing of a report; your violation of these Terms or law; or your infringement or misuse of another person's rights.

This obligation does not apply to the extent a claim results from Vital Entry's willful misconduct or liability that cannot be limited by law. We may control the defense with counsel of our choice, and you will reasonably cooperate. You may not settle a claim in a way that admits fault by, imposes obligations on, or fails to fully release an indemnified party without our written consent.

Informal resolution first

Before filing a claim, the claimant must send an individualized written notice to support@vitalentry.com with the subject “Legal Dispute.” The notice must identify the claimant and account email, describe the facts and requested relief, and include a good-faith calculation of any amount sought. The parties will try in good faith to resolve the dispute for 60 days. Any limitations period is tolled during that period. This requirement does not prevent either party from seeking temporary relief needed to prevent imminent harm.

Binding individual arbitration

Except for an eligible individual small-claims action, a claim seeking only temporary or preliminary relief for intellectual-property misuse, unauthorized access, or security abuse, or a claim that applicable law makes nonarbitrable, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) before one arbitrator. The AAA rules and fee schedules in effect when the claim is filed apply; the Commercial Arbitration Rules apply to business users, and the Consumer Arbitration Rules apply if AAA determines they are applicable.

The Federal Arbitration Act governs this arbitration provision. The laws of the State of Texas, without regard to conflict-of-laws principles, govern these Terms and any dispute not governed by the Federal Arbitration Act, except to the extent nonwaivable law applies. Arbitration will ordinarily proceed by video, telephone, or written submissions. Any required in-person hearing will occur at a reasonably convenient location determined under the applicable rules. The arbitrator may award the same individual remedies a court could award and may decide issues of scope and enforceability, except a court will decide whether an arbitration agreement was formed and whether the class waiver below is enforceable. Judgment on an award may be entered in any court with jurisdiction. Fees will be allocated under the applicable rules and law.

Class and jury waiver

YOU AND VITAL ENTRY AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not combine claims or award relief for anyone other than the individual claimant. To the extent a claim proceeds in court, each party waives a jury trial to the extent permitted by law. If the class waiver is finally held unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after arbitrable matters are completed.

Thirty-day arbitration opt-out

You may opt out of this Section 18 by emailing support@vitalentry.com within 30 days after you first accept a version of these Terms containing arbitration. Include your full name, account email, organization if applicable, and an unambiguous statement that you opt out of arbitration. Opting out will not affect other Terms or your access to the Services, and neither party will be bound by this Section's arbitration or class waiver for that relationship.

Time and forum

To the extent permitted by law, a claim must be filed within one year after it accrues, except that a nonwaivable limitations period controls. For any court proceeding permitted by this Section, the parties consent to personal jurisdiction and, to the extent law permits, exclusive venue in the state courts located in Harris County, Texas, or the United States District Court for the Southern District of Texas, Houston Division. This does not eliminate a small-claims forum or another nonwaivable forum right.

We may update these Terms prospectively. We will post the updated Terms and change the effective date and will provide additional notice or request renewed acceptance when required by law or when a change is material to existing users. A materially more restrictive dispute provision will not apply retroactively to a dispute of which Vital Entry had actual notice before the change. Your continued use after an updated version becomes effective constitutes acceptance only to the extent permitted by law.

You may not assign or transfer these Terms or an entitlement without our written consent. Vital Entry may assign them to an affiliate or in connection with financing, reorganization, merger, acquisition, sale of equity or assets, or operation of law. We are not liable for delay or failure caused by events beyond our reasonable control, including provider, network, utility, labor, government, disaster, epidemic, conflict, or cyber events.

These Terms and any controlling signed agreement are the entire agreement about the Services and replace prior discussions on that subject. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder stays effective. Failure to enforce is not a waiver. Headings are for convenience. These Terms create no agency, partnership, joint venture, employment, fiduciary, or third-party-beneficiary relationship.

Notices from us may be delivered through the Services, to the email associated with your session or purchase, or by posting where legally sufficient. Electronic records and signatures may be used in the relationship. You are responsible for retaining a copy of these Terms and keeping an email address available for service and transaction notices.

Questions about these Terms, purchase support, refund requests, arbitration opt-outs, and legal notices may be sent to Vital Entry LLC at support@vitalentry.com or by mail to Vital Entry LLC, c/o Pasha Law PC, 2000 West Loop South, Suite 1350, Houston, TX 77027. Use the applicable subject line identified above so we can route the request.